Cashier

Description

Cashier

Multiple locations

Department NORTH BUSINESS Job posted on Apr 10, 2023 Employment type Permanent

Group Company: Ujjivan Small Finance Bank

Designation: Cashier (UB-MB-NB-C)

Office Location: North 2390-Jhalawar, North 2393-Baran

2417-Neem Ka thana

2414-Sandila

Position description: Cashier

Primary Responsibilities:

• Business Financials Monitors branch performance in unsecured loans Group Loans Unsecured IL along with ACRM Responsible for acquiring new GL customers conversion of customers from unsecured to secured loans Key person for scaling up Family Banking in branch Executes the sales plans for the branch for acquisition of accounts and term deposits for family member and referrals of group loan and unsecured individual loan customers Set weeklymonthly targets for the team reviews the set targets on a regular basis Guide the CROs to enable conversion of existing borrowing customers for liabilities Execute the marketing initiatives designed by products marketing department Assess the market potential and give feedback on product modification and new product development to the regional product teams Share insights on competitor products to the regional productmarketing teams Customer Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan Resolve customer queriesgrievances pertaining to GL unsecured IL liabilities escalated from the CROs within specified time frame Internal Process Oversee collection of documents for account opening in strict adherence to KYC norms Keep abreast of the changes in policies and guidelines by RBI ensures hisher team is educated on the changes to ensure strict adherence Responsible for correct storage of client information and any other documentation inclusive internal reports memos etc Oversee followups with overdue customers to collect the payments Conduct customer house visits cross verify the documents and details in the Customer Profile forms CPF and Loan Application forms LAF conduct Group Recognition Training GRTs Perform surprise visits to the Center meetings to check whether they are as per scheduled time and day Ensure CROs deposit centre meeting cash at the nearest or collocated BCs Learning Innovation Coach the branch staff on unsecured loans products to drive targets and support them in conversion of existing customers for deposit products Resolve queries and escalations from the team in a welldefined timeframe Ensure adherence to training mandays mandatory training programs for self and reportees Ensure goalsetting midyear review and annual appraisal process happens within specified timelines for self and reportees